Terms of service

Last Updated: February 20, 2026
Effective Date: October 1, 2024

Welcome to Vyve

Thank you for choosing Vyve! We're committed to providing you with high-quality products and exceptional service.

These Terms of Service explain your rights and responsibilities when using our website and purchasing our products. We've written these terms to be as clear and straightforward as possible, while still protecting both you and our business.

If you have any questions about these terms, please don't hesitate to contact us at support@vyveco.com. We're here to help.

OVERVIEW

Welcome to Vyve! The terms "we", "us" and "our" refer to Vyve. Vyve operates this store and website at vyveco.com, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Vyve is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that:

  • You are at least 18 years old or the age of majority in your state or province of residence
  • You have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage
  • You have the legal capacity to enter into a binding contract

Account Registration and Use

To use certain features of the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as:

  • Your name and email address
  • Billing, payment, and shipping information
  • Phone number
  • Account password and security information

You represent and warrant that:

  • All the information you provide in our stores is correct, current and complete
  • You have all rights necessary to provide this information
  • You will promptly update any information that changes

Account Security

You are solely responsible for:

  • Maintaining the security of your account credentials
  • All activity that occurs under your account
  • Keeping your password confidential

You agree to:

  • Notify us immediately of any unauthorized use of your account
  • Not share your account credentials with others
  • Not use another person's account without permission

You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that:

Product Representation

  • Colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration
  • Product images are for illustrative purposes and may not exactly match the actual product
  • We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores

Product Descriptions and Availability

  • All descriptions of products are subject to change at any time without notice at our sole discretion
  • We reserve the right to discontinue any product at any time
  • We may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis
  • We do not guarantee that products will be available at all times

Supplement-Specific Information

Our products are dietary supplements intended to support general wellness. Please note:

FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Individual Results: Results may vary. Testimonials and marketing materials represent individual experiences and are not guaranteed.

Consult Healthcare Provider: Consult with a qualified healthcare provider before use if you are pregnant, nursing, have a medical condition, or are taking any medications.

SECTION 3 - ORDERS

Placing Orders

When you place an order, you are making an offer to purchase. Your order is subject to the following terms:

  • Vyve reserves the right to accept or decline your order for any reason at its discretion
  • Your order is not accepted until Vyve confirms acceptance via email
  • We must receive and process your payment before your order is accepted
  • Please review your order carefully before submitting, as Vyve may be unable to accommodate cancellation requests after an order is accepted

Order Confirmation

You will receive an order confirmation email when we accept your order. This email will include:

  • Order number
  • Items purchased
  • Total amount charged
  • Estimated delivery timeframe

Order Changes and Cancellations

Cancellation Window: Orders may be cancelled within 24 hours of placement by contacting support@vyveco.com. After 24 hours, we cannot guarantee cancellation as your order may already be in fulfillment.

Modifications: Once an order is placed, we cannot modify shipping addresses, payment methods, or product selections. If you need to make changes, you must cancel the order (within 24 hours) and place a new order.

Order Issues

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Returns and Exchanges

Your purchases are subject to return or exchange solely in accordance with our Refund & Returns Policy, which can be viewed at vyveco.com/policies/refund-policy.

Important Terms:

  • 60 Days Satisfaction Guarantee: You have 60 days from purchase to request a refund
  • Store Credit Only: All refunds are issued as store credit (never expires, can be used on any purchase)
  • Contact Required: You must contact us at support@vyveco.com before returning any items
  • Return Authorization Required: You must receive an RA (Return Authorization) number before shipping returns
  • Customer Pays Shipping: You are responsible for return shipping costs
  • Unopened Products Only: Due to health and safety regulations, opened or consumed supplements cannot be returned

Please review our complete Refund & Returns Policy before making a purchase.

Personal Use Only

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Pricing

  • Prices, discounts and promotions are subject to change without notice
  • The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email
  • Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges
  • Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties

Promotions

We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

Subscription Products

If you purchase a subscription product:

Billing Terms:

  • You will be charged automatically at the frequency you selected (monthly, etc.)
  • You authorize us to charge your payment method on file for each billing cycle
  • Subscription prices are locked in at the time of subscription, unless you are notified otherwise

Cancellation Terms:

  • You may cancel your subscription at any time through your account dashboard at "My Account" → "Manage Subscriptions"
  • Cancellations must be made at least 48 hours before your next scheduled shipment
  • Important: Subscriptions do not automatically cancel when you request a refund - you must manually cancel through your account
  • Even if you receive store credit for a past order, your subscription will continue unless you manually cancel it

Subscription Management:

  • Log in to your account at vyveco.com
  • Navigate to "My Account" → "Manage Subscriptions"
  • Select the subscription you wish to cancel or modify
  • Follow the prompts to complete your changes

For assistance with subscription management, contact support@vyveco.com.

Payment Information

You agree to:

  • Provide current, complete and accurate purchase, payment and account information for all purchases made at our stores
  • Promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed

You represent and warrant that:

  • The credit card information you provide is true, correct, and complete
  • You are duly authorized to use such credit card for the purchase
  • Charges incurred by you will be honored by your credit card company
  • You will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any

Payment Processing

All payments are processed securely through our payment processor. We do not store your full credit card information on our servers.

Chargebacks

Important Chargeback Policy:

24-Hour Window:

  • Chargebacks are accepted within 24 hours of placing your order for any reason
  • This gives you time to cancel if you made a mistake or changed your mind

After 24 Hours:

  • Please contact us at support@vyveco.com to resolve any issues before filing a chargeback
  • We can usually resolve concerns faster than the chargeback process
  • Most issues are resolved within 48 business hours
  • You have a generous 60 days satisfaction guarantee through our standard refund process

Consequences of Illegitimate Chargebacks:

Filing a chargeback more than 24 hours after purchase without contacting customer support may result in:

  • Your account being suspended
  • Loss of eligibility for store credit or future refunds
  • Dispute of the chargeback claim
  • Account information being flagged in fraud prevention systems

We Want to Help: We genuinely want to resolve any billing concerns. Give us the chance to make things right before initiating a chargeback with your credit card company.

SECTION 5 - SHIPPING AND DELIVERY

Shipping Estimates

  • All delivery times are estimates only and are not guaranteed
  • Estimated delivery times begin from the date of order confirmation, not the date of order placement
  • Delivery times may vary based on your location, shipping method selected, and carrier performance

Shipping Delays

We are not liable for shipping and delivery delays caused by:

  • Shipping carriers (USPS, UPS, FedEx, etc.)
  • Customs processing or import restrictions
  • Weather conditions or natural disasters
  • Incorrect or incomplete shipping addresses provided by you
  • Events outside our control (force majeure)

Shipping Address

You are responsible for providing a correct and complete shipping address. We are not responsible for:

  • Orders delivered to incorrect addresses you provided
  • Lost or stolen packages after delivery confirmation
  • Delays caused by address corrections

International Shipping

For international orders:

  • You are responsible for all customs duties, import taxes, and fees
  • Delivery times may be longer due to customs processing
  • We are not responsible for packages held or delayed by customs

Risk of Loss

Once we transfer products to the shipping carrier, title and risk of loss passes to you. We recommend purchasing shipping insurance for valuable orders.

Free Shipping

When free shipping is offered:

  • It applies to standard shipping methods only
  • Expedited shipping may be available at an additional cost
  • Free shipping thresholds and restrictions may apply

SECTION 6 - INTELLECTUAL PROPERTY

Our Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Vyve, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

Your Limited License

These Terms permit you to use the Services for your personal, non-commercial use only. You must not:

  • Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent
  • Use any automated system (bots, scrapers, etc.) to access or collect information from the Services
  • Remove or alter any copyright, trademark, or other proprietary notices

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Vyve, Shopify or any third party.

Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Vyve.

Trademarks

  • Vyve's names, logos, product and service names, designs, and slogans are trademarks of Vyve or its affiliates or licensors
  • You must not use such trademarks without the prior written permission of Vyve
  • Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify
  • All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that:

  • We provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement
  • We shall have no liability whatsoever arising from or relating to your use of optional third-party tools
  • Any use by you of the optional tools offered through the site is entirely at your own risk and discretion
  • You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s)

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality).

You acknowledge and agree that:

  • We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access
  • If you decide to leave the Services to access these materials or third party sites, you do so at your own risk
  • We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Vyve is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Vyve.

By using the Services, you acknowledge and agree that:

  • Shopify is not responsible for any aspect of any sales between you and Vyve
  • Shopify is not liable for any injury, damage, or loss resulting from purchased products and services
  • You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Vyve

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed at vyveco.com/policies/privacy-policy.

Certain personal information may also be subject to Shopify's Privacy Policy, which can be viewed at https://www.shopify.com/legal/privacy.

By using the Services, you acknowledge that you have read and agree to these privacy policies.

Data Collection and Processing

Because the Services are hosted by Shopify:

  • Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you
  • Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you

Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK

Grant of License

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, testimonials, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use.

We may, for example, use our rights under this license to:

  • Operate, provide, evaluate, enhance, improve and promote the Services
  • Use testimonials and reviews in marketing materials
  • Display user-generated content on our website and social media
  • Perform our obligations and exercise our rights under the Terms of Service

Your Representations

You also represent and warrant that:

  • You own or have all necessary rights to all Feedback
  • You have disclosed any compensation or incentives received in connection with your submission of Feedback
  • Your Feedback will comply with these Terms
  • Your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right
  • Your Feedback will not contain libelous or otherwise unlawful, abusive or obscene content
  • Your Feedback will not contain any computer virus or other malware that could in any way affect the operation of the Services

No Obligations

We are and shall be under no obligation to:

  • Maintain your Feedback in confidence
  • Pay compensation for your Feedback
  • Respond to your Feedback

Moderation

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

Prohibited Conduct

You may not:

  • Use a false email address
  • Pretend to be someone other than yourself
  • Otherwise mislead us or third-parties as to the origin of any Feedback

You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to:

  • Product descriptions
  • Pricing
  • Promotions and offers
  • Product shipping charges
  • Transit times
  • Availability

We reserve the right to:

  • Correct any errors, inaccuracies or omissions
  • Change or update information
  • Cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order)

We undertake no obligation to update, amend or clarify information in the Services, except as required by law.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You May Not:

Unlawful or Harmful Activities:

  • Access or use the Services for any unlawful or malicious purpose
  • Violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
  • Infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person
  • Transmit false or misleading information

Prohibited Content and Communications:

  • Send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms
  • Transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
  • Impersonate or attempt to impersonate any other person or entity
  • Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Vyve, Shopify or users of the Services, or expose them to liability

Technical Violations:

  • Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services
  • Reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without our express written permission
  • Collect or track the personal information of others
  • Spam, phish, pharm, pretext, spider, crawl, or scrape
  • Interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet
  • Use the Services in any way that could disable, overburden, damage, or impair the Services

Consequences

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION

Our Right to Terminate

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, including but not limited to:

  • Violation of these Terms
  • Fraudulent, abusive, or illegal activity
  • Excessive returns or chargebacks
  • Any conduct we determine to be harmful to Vyve, other users, or the Services

Your Obligations Upon Termination

Upon termination:

  • You will remain liable for all amounts due up to and including the date of termination
  • You must immediately cease all use of the Services
  • All licenses and rights granted to you under these Terms will immediately cease

Survival

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

General Disclaimer

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

"AS IS" Provision

EXCEPT AS EXPRESSLY STATED BY VYVE, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

We do not guarantee, represent or warrant that:

  • Your use of the Services will be uninterrupted, timely, secure or error-free
  • The results that may be obtained from the use of the Services will be accurate or reliable
  • The quality of any products, services, information, or other material purchased or obtained by you through the Services will meet your expectations
  • Any errors in the Services will be corrected

Product Disclaimers

Health and Supplement Disclaimers:

  • Individual results may vary
  • Our products are not intended to diagnose, treat, cure, or prevent any disease
  • Testimonials represent individual experiences and are not guarantees of results
  • Always consult with a healthcare professional before starting any supplement regimen

Jurisdiction-Specific Note

Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the above disclaimer may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL VYVE, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION:

  • Lost profits, lost revenue, lost savings, loss of data, replacement costs
  • Any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise
  • Damages arising from your use of any of the Services or any products procured using the Services
  • Any other claim related in any way to your use of the Services or any product
  • Any errors or omissions in any content
  • Any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services

Even if advised of their possibility.

Maximum Liability

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law. In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you for the product(s) in question.

SECTION 17 - INDEMNIFICATION

Your Indemnification Obligations

You agree to indemnify, defend and hold harmless Vyve, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of:

  • Your breach of these Terms of Service or the documents they incorporate by reference
  • Your violation of any law or the rights of a third party
  • Your access to and use of the Services
  • Your Feedback or any content you submit
  • Your violation of any third party's intellectual property rights
  • Any fraudulent or illegal activity

Defense and Settlement

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced.

We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld).

You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable:

  • Such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law
  • The unenforceable portion shall be deemed to be severed from these Terms of Service
  • Such determination shall not affect the validity and enforceability of any other remaining provisions

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Waiver

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Interpretation

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT

Your Assignment Rights

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void.

Our Assignment Rights

We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you, including in connection with:

  • A merger, acquisition, or sale of assets
  • Corporate reorganization
  • Transfer to an affiliate or subsidiary

SECTION 21 - GOVERNING LAW

Applicable Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Jurisdiction and Venue

You and Vyve consent to the exclusive jurisdiction and venue of the federal and state courts located in Los Angeles County, California for any disputes arising out of or relating to these Terms or the Services.

Waiver of Jury Trial

To the extent permitted by law, you and Vyve waive any right to a jury trial of any dispute arising out of or relating to these Terms or the Services.

SECTION 22 - DISPUTE RESOLUTION

Informal Resolution

Before filing a claim, you agree to contact us at support@vyveco.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith within 30 days.

Binding Arbitration

If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

Arbitration Terms:

  • The arbitration shall be conducted in Los Angeles County, California
  • The arbitration shall be conducted in English
  • Each party shall bear its own costs and fees
  • The arbitrator's decision shall be final and binding
  • Judgment on the arbitration award may be entered in any court having jurisdiction

Exceptions to Arbitration:

  • Small claims court actions (under $10,000)
  • Claims for injunctive or equitable relief
  • Intellectual property disputes

Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually. To the fullest extent permitted by law:

  • You will not bring a claim as a plaintiff or class member in a class, consolidated, or representative action
  • An arbitrator may not consolidate more than one party's claims
  • An arbitrator may not preside over any form of representative or class proceeding

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

Right to Modify

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

Your Responsibility

It is your responsibility to check our website periodically for changes. You can review the most current version of the Terms of Service at any time at vyveco.com/policies/terms-of-service.

Notice of Changes

We will notify you of any material changes to these Terms in accordance with applicable law, including by:

  • Posting a notice on our website
  • Sending an email to the address associated with your account (if applicable)

Such changes will be effective on the date specified in the notice.

Acceptance of Changes

Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Email: support@vyveco.com

Mailing Address:
Vyve
1025 N Todd Ave
Azusa, CA 91702
USA

Response Time: We aim to respond to all inquiries within 48 business hours (Monday - Friday, 9:00 AM - 5:00 PM EST)

SECTION 26 - ADDITIONAL TERMS

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God
  • Natural disasters
  • War, terrorism, or civil unrest
  • Labor disputes or strikes
  • Government actions or regulations
  • Internet or telecommunications failures
  • Pandemics or public health emergencies

Electronic Communications

By using the Services, you consent to receive electronic communications from us, including:

  • Order confirmations
  • Shipping notifications
  • Subscription renewal reminders
  • Marketing emails (you may opt-out)
  • Service announcements
  • Legal notices

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Language

These Terms are provided in English. If we provide a translation of these Terms, the English version will control in the event of any conflict.

Relationship of the Parties

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Vyve. You have no authority to bind Vyve in any manner.

Final Note

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

We appreciate your business and are committed to providing you with exceptional products and service.

END OF TERMS OF SERVICE

Last Updated: February 20, 2026
Effective Date: October 1, 2024