Shipping policy

Fast, Reliable Shipping

At Vyveco, we are dedicated to ensuring that your orders are processed promptly and delivered efficiently. This policy outlines our shipping procedures, delivery times, and related terms.

If you have any questions about shipping, please don't hesitate to contact us at support@vyveco.com. We're here to help.

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PROCESSING TIME

Order Processing

• Processing Time: 1-3 business days after payment confirmation
• Business Days Defined: Monday through Friday, excluding weekends and public holidays

What This Means:

• Orders placed Monday-Friday will begin processing within 1-3 business days
• Orders placed on weekends or holidays will begin processing the next business day
• Processing time does NOT include shipping time

Examples:

• Order placed Monday at 2pm → Processing begins Monday-Wednesday
• Order placed Friday at 5pm → Processing begins Monday-Wednesday of the following week
• Order placed Saturday → Processing begins Monday-Wednesday

Non-Shipping Days

Orders will not be processed or shipped on:

• Weekends (Saturday and Sunday)
• U.S. Federal Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, etc.)
• Other company-observed holidays (we will notify you in advance)

Order Confirmation

• You will receive an order confirmation email immediately after placing your order
• A second email with tracking information will be sent once your order has shipped (within 1-3 business days of order placement)
• If you do not receive a shipping confirmation within 3 business days, please contact support@vyveco.com

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SHIPPING RATES & DELIVERY ESTIMATES

United States Shipping

We offer two shipping options for U.S. orders:

Business Days Clarification:

• "Business days" means Monday through Friday only
• Weekends and holidays do NOT count toward delivery time
• Delivery times are estimates and not guaranteed

Recurring Subscription Shipments:

• Subscription orders ship via Standard Shipping at $5.00 per month
• Same processing and delivery timelines apply as one-time orders

Examples of Total Delivery Time (Standard Shipping):

Example 1:

• Order placed: Monday, June 1
• Processing: 1-3 business days (June 1-3)
• Ships: By June 3
• Delivery: 9-12 business days later (June 16-19)
• Total: 10-15 business days

Example 2:

• Order placed: Friday, June 5
• Processing: Next 1-3 business days (June 8-10)
• Ships: By June 10
• Delivery: 9-12 business days later (June 23-26)
• Total: Friday orders take longer due to weekend processing delay

Shipping Method

All orders are shipped via:

• USPS (United States Postal Service) - Priority Mail or First Class Mail
• UPS Ground or FedEx Ground (depending on location)

We select the carrier based on your location to ensure the most reliable delivery.

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DELIVERY DISCLAIMER

IMPORTANT: All delivery times are estimates only and not guaranteed.

Vyveco is not responsible for delays caused by:

• Shipping carriers (USPS, UPS, FedEx)
• Customs processing
• Weather conditions or natural disasters
• Carrier facility closures or disruptions
• Incorrect addresses provided by customer
• Package theft after delivery
• Any other factors beyond our control

We make no guarantee of delivery by any specific date or time.

If you need your order by a specific date, we recommend:

• Selecting Express Shipping at checkout
• Placing your order at least 2-3 weeks in advance for Standard Shipping
• Contacting us at support@vyveco.com for time-sensitive needs

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INTERNATIONAL SHIPPING

Availability

Vyveco ships to most countries worldwide, unless otherwise stated on the order page or restricted by law.

Currently, we ship to:

• Canada
• United Kingdom
• European Union countries
• Australia and New Zealand
• Select countries in Asia, South America, and the Middle East

We do NOT ship to:

• Countries under U.S. trade embargo or sanctions
• Countries where our products are restricted or prohibited

To check if we ship to your country, enter your address at checkout.

International Shipping Times

All times below are in business days (Monday-Friday only).

• Processing Time: 1-3 business days
• Shipping Time: Varies by destination (see table below)
• Total Time: Processing + Shipping time

Estimated Delivery Times by Region:

*Shipping time = after order ships (excludes processing time) **Total time = processing (1-3 days) + shipping time

Important Notes:

• All international delivery times are estimates and may be longer due to customs processing, holidays, or carrier delays
• Business days = Monday-Friday only (weekends and holidays in either country do not count)
• International holidays in your country may cause additional delays

International Shipping Costs

• All international shipping costs are calculated at checkout based on destination and package weight
• Costs will be displayed before you complete your purchase
• International orders may be subject to minimum order requirements

Duties, Taxes, and Customs Fees

IMPORTANT: CUSTOMER RESPONSIBILITY

You are responsible for:

• All customs duties, import taxes, and fees imposed by your country
• Any additional charges required for customs clearance
• Understanding your country's import regulations for dietary supplements

What This Means:

• The price you pay at checkout does NOT include customs duties or import taxes
• Your country's customs agency may charge additional fees when your package arrives
• You must pay these fees to receive your package
• If you refuse to pay customs fees, your package will be returned to us at your expense

Refused Packages: If your order is returned to us because you failed to pay customs duties or fees:

• You will NOT receive a refund for the original shipping cost
• You will be responsible for additional shipping costs if you want the order reshipped
• We reserve the right to charge a restocking fee

International Shipping Limitations

Vyveco is NOT responsible for:

• Packages held, seized, or rejected by customs authorities
• Customs processing delays or inspections
• Additional documentation requirements imposed by your country
• Products that cannot be legally imported to your country
• Restrictions or prohibitions on dietary supplements in your jurisdiction

Customer Responsibilities:

• You are responsible for ensuring products can be legally imported to your country
• You must comply with all import regulations and restrictions
• You must provide accurate customs information if requested
• Some countries may restrict or prohibit dietary supplements containing certain ingredients

No Customs Assistance:

• Vyveco does not provide customs brokerage services
• We do not assist with customs clearance or documentation
• For customs questions, contact your local customs authority directly

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ORDER TRACKING

Tracking Information

When You'll Receive It:

• You will receive a tracking number via email once your order ships (within 1-3 business days of order placement)
• The email will include a direct link to track your package

How to Track Your Order:

Method 1: 17TRACK (Recommended)

1. Visit https://www.17track.net
2. Enter your tracking number
3. Click "Track" to see real-time updates

Why 17TRACK?

• Tracks packages from all carriers (USPS, UPS, FedEx, international carriers)
• Provides more detailed information than individual carrier sites
• Works for both domestic and international shipments
• Updates automatically as your package moves through the shipping network

Method 2: Individual Carrier Websites

Alternatively, you can track directly with the carrier:

• USPS: https://tools.usps.com/go/TrackConfirmAction
• UPS: https://www.ups.com/track
• FedEx: https://www.fedex.com/fedextrack/

Tracking Updates

How Our System Works:

• Our tracking system updates every 24-48 hours automatically
• Once your order ships, the carrier begins scanning the package at various facilities
• You'll see updates as your package progresses through the shipping network

Typical Tracking Timeline:

Day 0 (Ship Date):

• "Shipping label created" or "Picked up by carrier"

Days 1-2:

• "In transit to next facility" or "Departed shipping partner facility"

Days 3-6 (for U.S.) or 4-10 (for international):

• Multiple "In transit" updates as package moves through network
• May see "Arrived at facility" or "Departed facility" updates

Final Day:

• "Out for delivery"
• "Delivered"

Important Notes:

• Tracking information typically activates within 24-48 hours after shipment
• Packages may not scan at every facility during transit (this is normal)
• Tracking may show "in transit" for several days without updates (especially normal for USPS Ground)
• International tracking may be limited once the package enters your country's postal system

When to Contact Us About Tracking

⚠️ PLEASE READ: When to Contact Support

DO NOT contact us if:

• Your tracking hasn't updated in 1-2 days (this is normal during transit)
• Your tracking shows "in transit" without daily updates (normal for ground shipping)
• Your tracking just activated (allow 24-48 hours for initial updates)

ONLY contact us if:

• Your tracking hasn't updated for 5+ business days after your order shipped
• Your tracking shows "return to sender" or "undeliverable"
• Your tracking shows an exception or error message
• Your package is marked as delivered but you haven't received it (wait 7 days first - see section below)

Why wait 5 days?

• Our tracking system updates every 24-48 hours automatically
• Carriers don't scan packages at every facility
• Ground shipping can show no updates for 3-4 days during transit
• Most "tracking delays" resolve themselves within 5 business days

To Contact Us:

• Email: support@vyveco.com
• Subject: "Tracking Issue - Order #[YOUR ORDER NUMBER]"

Include:

• Order number
• Tracking number
• Date order shipped
• Last tracking update you see
• Number of days since last update

We will investigate and work with the carrier to locate your package.

Tracking Limitations

Important Disclaimer:

Tracking information is provided as a courtesy and may not always be accurate or up-to-date.

Vyveco is NOT responsible for:

• Tracking errors or inaccuracies
• Delayed tracking updates (beyond the 24-48 hour system refresh)
• Carrier tracking system failures or outages
• Packages that don't scan at every facility
• Missing tracking information due to carrier errors
• Third-party tracking site delays (including 17TRACK)

Note: Absence of tracking updates does NOT automatically indicate package loss or delay. Carriers sometimes deliver packages before final tracking updates appear, or packages travel through the network without being scanned at every stop.

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LOST, STOLEN, OR DELAYED PACKAGES

Customer Address Responsibility

You are solely responsible for providing:

• Accurate and complete shipping addresses
• Correct apartment, suite, or unit numbers
• Valid postal codes and ZIP codes
• Current delivery addresses

Vyveco is NOT responsible for:

• Delivery delays caused by incorrect addresses
• Non-delivery due to incomplete addresses
• Packages returned due to outdated addresses
• Additional shipping costs resulting from address errors

Address Changes After Processing:

• Once an order has been processed (within 1-3 business days), we cannot change the shipping address
• Address corrections after processing may incur additional fees (at carrier's discretion)
• You may need to contact the carrier directly to redirect the package

Package Marked as "Delivered" But Not Received

If your package shows as delivered but you haven't received it:

Step 1: Check these locations (within 24-48 hours):

• Your doorstep, porch, or mailbox
• Side or back doors
• With neighbors who may have accepted delivery
• Your building's mailroom or front desk
• Behind bushes, planters, or outdoor furniture (carriers sometimes hide packages)
• Your garage or covered areas

Step 2: Verify the delivery address:

• Confirm the address on your order confirmation matches your actual address
• Check if the package was delivered to a similar address nearby

Step 3: Contact the carrier:

• Call the carrier directly (USPS, UPS, or FedEx) with your tracking number
• Request delivery confirmation details (signature, photo, GPS coordinates)
• Ask the local post office or carrier depot to investigate

Step 4: Wait 7 business days:

• Sometimes carriers mark packages as "delivered" before actual delivery
• Packages occasionally arrive 1-2 days after the "delivered" status

Step 5: Contact us:

• If you still haven't received your package after 7 business days, email support@vyveco.com
• Include your order number, tracking number, and steps you've already taken
• We will investigate and work with the carrier on your behalf

Lost in Transit

If your package appears to be lost during transit:

Contact us within 7 business days of the expected delivery date by emailing support@vyveco.com

Include:

• Order number
• Tracking number
• Date of order placement
• Expected delivery date

What We'll Do:

• File a claim with the carrier
• Investigate the package location
• Provide updates as we receive them from the carrier

Resolution Options (after carrier investigation):

• Reship your order at no additional cost (if carrier confirms loss)
• Issue store credit for the order amount (per our Refund Policy)

Important: We must wait for the carrier's investigation to complete before taking action. This process typically takes 7-14 business days.

Stolen Packages

Vyveco is NOT responsible for packages stolen after delivery confirmation.

If you believe your package was stolen:

• File a police report with your local law enforcement
• Contact the carrier to provide delivery confirmation details
• Contact support@vyveco.com with your police report number

Prevention Tips:

• Use a secure delivery location (office, friend's address, etc.)
• Require signature confirmation (contact us before ordering)
• Install a doorbell camera or security system
• Use a package lockbox or delivery locker

Delayed Packages

Packages may be delayed due to:

• Carrier backlogs or facility closures
• Weather conditions (snow, hurricanes, floods)
• High shipping volumes (holidays, sales)
• Customs processing (international orders)
• Address issues requiring correction

If your package is delayed beyond the estimated delivery window:

• Wait an additional 5 business days before contacting us
• Check tracking for updates from the carrier (via 17TRACK or carrier website)
• Contact support@vyveco.com if tracking shows no movement for 10+ business days

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ADDRESS CHANGES & ORDER MODIFICATIONS

Modification Window

Within 1 Hour of Order Placement:

If you need to change your shipping address or modify your order, you MUST contact us within 1 hour of placing your order.

Contact us immediately at:

• Email: support@vyveco.com
• Subject line: "URGENT: Order Modification - Order #[YOUR ORDER NUMBER]"

What We Can Change (within 1 hour):

• Shipping address
• Product selections
• Shipping method (Standard vs Express)
• Order cancellation

After 1 Hour

Once 1 hour has passed or your order has entered processing, we CANNOT:

• Change the shipping address
• Modify product selections
• Change shipping method
• Cancel the order
• Change payment methods

Why? Orders enter our fulfillment system immediately and begin processing within 1-3 business days. Once in the system, changes are not possible.

If You Missed the 1-Hour Window

Option 1: Carrier Redirect

• Contact the shipping carrier directly once you receive your tracking number
• USPS, UPS, and FedEx offer package redirection services (fees may apply)
• You must initiate this directly with the carrier

Option 2: Refuse Delivery

• Refuse the package when it's delivered
• The carrier will return it to us
• Contact support@vyveco.com once you've refused delivery
• We will issue store credit per our Refund Policy (minus shipping costs)

Option 3: Return After Delivery

• Receive the package, then initiate a return
• Follow our Refund Policy procedures
• You will be responsible for return shipping costs
• Refunds are issued as store credit only

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RETURNS & EXCHANGES

For information on returns or exchanges, please refer to our Refund & Returns Policy at vyveco.com/policies/refund-policy.

Quick Summary:

• All refunds are issued as store credit only
• You MUST contact us at support@vyveco.com before returning any items
• Opened or used supplements cannot be returned (health regulations)
• Customer is responsible for return shipping costs
• Original shipping costs are non-refundable
• Returns require a Return Authorization (RA) number

View Complete Refund Policy →

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HOLIDAY & HIGH-DEMAND PERIODS

Extended Shipping Times

During peak seasons, shipping times may be extended due to increased order volume:

Peak Periods:

• Black Friday / Cyber Monday (late November)
• Holiday Season (mid-November through December)
• New Year (late December through early January)
• Valentine's Day (early February)
• Mother's Day (early May)
• Father's Day (mid-June)
• Major sales events

Expected Delays During Peak Periods:

• Processing time may extend to 3-5 business days
• Standard shipping time may extend to 12-18 business days (U.S.)
• Express shipping time may extend to 5-12 business days (U.S.)
• International shipping may extend by 5-10 additional business days
• Total delivery time: 14-23 business days (or longer)

Recommendation

Order Early:

• Place holiday orders at least 3-4 weeks before your needed date
• Allow extra time during November-December
• Consider Express Shipping for time-sensitive orders
• Consider carrier delays beyond our control

We Cannot Guarantee:

• Delivery by specific dates (including holidays)
• That orders placed during peak periods will arrive before holidays
• Expedited processing during high-volume periods

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FORCE MAJEURE

Vyveco shall not be liable for any shipping delays or failures due to circumstances beyond our reasonable control, including but not limited to:

Natural Events:

• Natural disasters (earthquakes, hurricanes, floods, wildfires)
• Severe weather conditions (snowstorms, ice storms, extreme heat)
• Acts of God

Human Events:

• War, terrorism, or civil unrest
• Labor disputes, strikes, or work stoppages
• Government actions, regulations, or restrictions
• Pandemic restrictions or public health emergencies
• Carrier facility closures or operational disruptions

Technical Events:

• Internet or telecommunications failures
• Power outages affecting our facilities or carriers
• Carrier system failures or technology disruptions

In Such Cases:

• Delivery times may be extended to an unknown duration
• We have no requirement to take any specific action
• We will not be liable for any consequential damages
• You will not be entitled to refunds for shipping delays or shipping costs paid

We will make reasonable efforts to notify customers of significant delays when possible.

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SHIPPING INSURANCE & PACKAGE PROTECTION

Standard Shipping (Included)

All orders include:

• Standard carrier liability (limited coverage)
• Tracking information
• Delivery confirmation

Carrier Liability Limits:

• USPS: Up to $100 (for Priority Mail)
• UPS/FedEx: Up to $100

This does NOT cover:

• Theft after delivery
• Damage due to incorrect address
• Loss due to customer error
• Customs seizures (international)

Optional Package Protection

Coming Soon: We are working to offer optional package protection at checkout.

This will cover:

• Theft after delivery confirmation
• Lost packages
• Damaged items
• Extended liability coverage

Check back or contact support@vyveco.com for updates.

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CONTACT INFORMATION

Shipping Questions or Issues

• Email: support@vyveco.com
• Subject Line: Include "Shipping Inquiry - Order #[YOUR ORDER NUMBER]"

Response Time: Within 48 business hours (Monday - Friday, 9:00 AM - 5:00 PM EST)

What to Include in Your Email:

• Order number (found in your confirmation email)
• Tracking number (if available)
• Detailed description of the issue
• Photos (if package is damaged)
• Steps you've already taken to resolve the issue

Our Mailing Address

Vyveco 1025 N Todd Ave Azusa, CA 91702 USA

Please Note: This is our business address, not a return address. Do not send returns here without a Return Authorization (RA) number. See our Refund Policy for return procedures.

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FREQUENTLY ASKED QUESTIONS

Q: How much does shipping cost?

A:

United States:

• Standard Shipping: $6.00 (9-12 business days delivery)
• Express Shipping: $8.00 (1-8 business days delivery)
• Subscription/Recurring: $5.00 per month (Standard)

International:

• All international shipping rates are calculated at checkout based on destination and package weight
• Customs duties and import taxes are NOT included and are the customer's responsibility

Q: How long will it take to receive my order?

A:

United States (Standard Shipping):

• Processing: 1-3 business days
• Shipping: 9-12 business days
• Total: 10-15 business days from order placement

United States (Express Shipping):

• Processing: 1-3 business days
• Shipping: 1-8 business days
• Total: 2-11 business days from order placement

International (Total Time including processing):

• Canada: 6-10 business days
• United Kingdom: 5-8 business days
• European Union: 8-14 business days
• Australia/New Zealand: 7-12 business days
• Asia/South America/Middle East/Africa: 11-16 business days

Remember: Business days = Monday-Friday only (weekends and holidays don't count).

Q: Do you offer expedited shipping?

A: Yes, we offer Express Shipping for $8.00 to U.S. addresses with delivery in 1-8 business days. For international expedited shipping options, contact support@vyveco.com.

Q: When will my order ship?

A: Orders ship within 1-3 business days after payment confirmation. You'll receive a tracking email when your order ships.

Q: Can I change my shipping address after ordering?

A: You have 1 hour after placing your order to request address changes. After 1 hour, we cannot modify your order. Contact support@vyveco.com immediately if you need to make changes.

Q: Why hasn't my tracking updated?

A: Our tracking system updates every 24-48 hours. Tracking can take this long to activate after shipment. Packages may not scan at every facility. Only contact us if tracking hasn't updated in 5+ business days after your order shipped.

Q: How do I track my package?

A: Use 17TRACK.net and enter your tracking number. This site works for all carriers (USPS, UPS, FedEx) and provides the most detailed tracking information.

Q: My package says "delivered" but I didn't receive it. What do I do?

A:

1. Check with neighbors, mailroom, or other household members
2. Look around your property (behind bushes, side doors, etc.)
3. Wait 1-2 days (carriers sometimes mark "delivered" early)
4. Contact the carrier to confirm delivery location
5. If still not found after 7 business days, contact support@vyveco.com

Q: Do you ship internationally?

A: Yes, we ship to most countries worldwide. See our International Shipping section for delivery times by region. International shipping rates are calculated at checkout. You are responsible for customs duties and import taxes.

Q: Is shipping refundable if I return my order?

A: No, original shipping costs are non-refundable. If you return your order, you will receive store credit for the product price only (per our Refund Policy). You are also responsible for return shipping costs.

Q: What if my package is lost or damaged?

A: Contact support@vyveco.com within 7 business days with your order number and tracking number. We'll file a claim with the carrier and work to resolve the issue (reship or store credit).

Q: Do you ship to P.O. boxes or APO/FPO addresses?

A: Yes, we ship to P.O. boxes and military addresses (APO/FPO/DPO). Please note that delivery times may be longer for these addresses.

Q: What if I need my order by a specific date?

A: We cannot guarantee delivery by specific dates. For time-sensitive orders, we recommend selecting Express Shipping ($8.00) and placing your order at least 1-2 weeks in advance. Contact support@vyveco.com to discuss options.

Q: When should I contact customer support about my shipment?

Contact us if:

• Tracking hasn't updated in 5+ business days after shipment
• Package marked delivered but not received (after 7 days)
• Tracking shows "return to sender" or error
• Package appears damaged upon arrival

Don't contact us if:

• Tracking hasn't updated in 1-2 days (normal)
• Tracking shows "in transit" without daily updates (normal)
• Tracking just activated (allow 24-48 hours)

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POLICY UPDATES

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

Material changes will be communicated via:

• Email notification (if you have an account)
• Website banner notification
• Notice at checkout

Your continued use of our Services after changes constitutes acceptance of the updated policy.

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Final Note

By placing an order with Vyveco, you acknowledge that you have read, understood, and agree to this Shipping Policy.

We appreciate your business and are committed to getting your order to you as quickly and reliably as possible.